10/29/2019 | By Nareit Staff
Life Storage, Inc . (NYSE: LSI) and National Storage Affiliates Trust (NYSE: NSA) were honored earlier this month with Newsweek’s 2020 America’s Best Customer Service Award. The award is based on a survey conducted on retailers and service providers from 160 categories, including storage centers.
“We are honored to be recognized by our customers with this award for the second year in a row. Life Storage associates across the company work hard to deliver a best-in-class customer experience each and every day. This award is a direct result of those efforts,” said Joe Saffire, CEO of Life Storage.
National Storage Affiliates was recognized as the number one customer service provider in the storage centers category and placed in the Top 10 amongst all companies for customer service overall.
Arlen Nordhagen, chairman and CEO of National Storage Affiliates, said, “NSA has been committed to excellence since we founded the company in 2013, and this is another acknowledgement of our entire team’s above and beyond efforts.”
The winners were selected based on the evaluations of more than 20,000 U.S. customers who have either made a purchase, used a service, or gathered information about a product or service in the last three years.