Matt Jordan, EVP, CFO, and treasurer at The RMR Group, participated in a video interview during REITwise 2022: Nareit’s Law, Accounting & Finance Conference held in Orlando, Florida on March 23-25.
Jordan said The RMR Group has tripled in size over the past 10 years in terms of its assets under management, which now total $37 billion.
“This has been a journey to sustain essentially the growth and allow us to continue to grow over time,” he said, noting that some of the REIT’s investments include outsourcing, co-sourcing, investing in technology and automation, and looking at the best geographic locations to scale and grow.
Talent scarcity is one of the biggest challenges REITs are facing in terms of HR issues, Jordan said.
“We’ve had to double down on our investments in people and make sure we’re getting the most out of those people, and making sure they feel that there is a future with RMR that will keep them and retain them,” Jordan said. He added that RMR empowers its employees to drive change at every level.
Jordan also discussed the need for data to inform business decisions, noting it has grown across the industry “at an exponential level.”